Flying through London Heathrow with BA around X-mas equals disaster

31 12 2009

The week before flying through Heathrow Airport there was talk of a BA strike around the Holidays. Even though BA personnel is about the least helpful and friendly from all airlines and gets paid the most, they wanted more money. We changed flights to KLM but because BA was forbidden to strike by a court decision me and my boyfriend had to keep our original BA tickets otherwise it would have cost us an extra 900 dollar. Arriving from New York to London on the 22nd of December we arrived at the BA gate at around 8 in the morning and saw that our flight to Amsterdam was cancelled because of bad weather. There was no bad weather in London and not in Amsterdam, either but it was all weather related anyway according to the ground staff. After waiting in line for an hour a bitchy queen helped us and we could be the 40th!!! stand-by for the flight to Amsterdam at 11.40. No, having business class seats would not do us any good he said, we just had to wait like everybody else. First we had to get our luggage with all the other stranded exhausted people(no flights were going to anywhere else in the UK either) People had waited for hours but we “only” had to wait for over an hour to retrieve our bags and try to check in for the next flight to Amsterdam. Unfortunately thousands of other people had to wait as well so by the time we were being helped it was already 11. Being business class we should have been on the 11.40 flight according to the person helping us then, but now it was already too late and he was sorry for the way the bitch before had treated us.We were booked on the 4.40 to Amsterdam and that one was definitely going he assured us. We had to wait for over 4 hours on the airport while I had not slept for almost 30 hours and was getting fairly moody and upset by that point as was my partner. Slowly our wait came to an end  and at 4 pm we were ready to go board our flight to Amsterdam again. Just to find out this flight was cancelled as well due to lack of staff. Our initial theory that many BA people would just call in sick instead of a strike seemed to become the truth. BA was having none of that though and according to them it was all weather related(sure!!) Next flight the following day at 3 pm. Around us people were crying for having to miss the flight home for another day, but BA just acted like people should not give them such a hard time and that they were the victim. We have the money to pay for a ridiculously expensive hotel at Heathrow Airport but many don’t. Those people just have to sleep at the airport. Next day with an hour delay from London Gatwick ,which is a tranquil heaven compared to Heathrow, we arrived in Amsterdam. It had cost us 1500 dollars and a full day, thanks BA!!. Since two years ago I was stranded there as well for almost a full day( left at 9 at night instead of 9 in the morning) and my partner being delayed 6 hours last year I would recommend everyone to avoid Heathrow and BA around X-mas like the plague.

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